Refund and Cancellation Policy

Please call (800) 640-8085 to discuss your individual resolution.

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

A 20% restock fee will be assessed on returns.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If your item is deemed a non-warranty issue then the payment processing fee is non-refundable for refunds.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@lapcopaintball.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We will replace or swap items if they are defective, damaged or if you just purchased the incorrect item. If you need to make an exchange please call support at (800) 640-8085.

Shipping
To return your product, you should mail your product to: LAPCO Returns 24307 Magic Mountain Pkwy # 312 Valencia California, 91355. USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please email us at Sales@lapcopaintball with your return tracking number and original order number so that we will know when to pick it up at the PO box. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using an Insured,  trackable shipping service. We don’t guarantee that we will receive your returned item.

Please contact us at (800) 640-8085, if you have an item to return.

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Cancellations

Request order cancellation via "Contact" on our website and we recommend calling as soon as possible (M-F, 9-5 and/or leave a voice message). This will ensure your order processing it not started or does not get shipped. Once the item has been picked up by the carrier there is nothing we can do to retrieve the package. We will continue to work out a solution with you if this becomes the case.

Please note that the payment processing fee is non-refundable for refunds. We do not gets this amount back from either Shopify or Paypal. To work around this issue we offer a Gift Card Code for the full balance paid, avoiding the pay capturing process all together.